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SMS Messaging Terms & Privacy

Shepherd Aero Support and Dispatch

Last updated: July 2026

This page describes how Kenmore Crew Leasing, Inc dba Shepherd Aero handles text messages exchanged between clients and Shepherd Aero's Support and Dispatch teams.  It supplements, and should be read alongside, our full Privacy Policy.

Program Description

Shepherd Aero uses SMS text messaging to communicate directly with clients who have initiated contact by phone, text, or through our normal business channels.  This is a conversational, client-initiated messaging program -- Shepherd Aero does not send automated, scheduled, or bulk outbound text campaigns.  Typical message types include:

  • Responses to questions clients have texted to Support and/or Dispatch
  • Coordination related to scheduling or service status
  • General customer support follow-up tied to an existing conversation

a)  Personal Information Collected

When you text Shepherd Aero, we may collect:

  • Your mobile phone number
  • The content of the messages you send us
  • Basic message metadata (date and time sent/received) needed to manage the conversation

b)  Purpose for Collecting This Information

This information is used solely to respond to your inquiry, coordinate services you've requested, and provide customer support related to your existing relationship with Shepherd Aero.  We do not use SMS-collected information for marketing or promotional purposes.

c)  Sharing of Customer Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.  All other categories of information exclude text messaging originator opt-in data and consent -- this information will not be shared with any third parties, except where required by law.

d)  Messaging Terms and Conditions

By texting Shepherd Aero at our main Support and Dispatch lines and extensions, or by submitting the opt-in checkbox on our website contact form, you agree to receive text messages related to your inquiry or service from Shepherd Aero.  Messages are conversational and sent in response to client-initiated contact -- Shepherd Aero does not send unsolicited or automated outbound SMS campaigns.  Message frequency varies based on the nature of your conversation with Dispatch.  Message and data rates may apply depending on your mobile carrier and plan.